Legal

Privacy Policy

Last updated: September 2026

Adelaide Elite Commercial Roofs ("we", "us", "our") respects your privacy. This policy explains what personal information we collect through this website and our quoting process, how we use and store it, and how you can access or correct it. It is written to align with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

ABN: (PLACEHOLDER — to be added once supplied).

What Personal Information We Collect

When you request a quote or contact us through this website, we collect:

  • Name
  • Email address
  • Phone number
  • Building suburb / location
  • Details of the roofing issue or job you describe to us

We do not collect sensitive information (as defined by the Privacy Act 1988) through this website, and we don't ask for it.

How We Collect It

We collect personal information directly from you, when you:

  • Submit the quote request form on this website
  • Call our office or site contact number
  • Email or message us about a job

Why We Collect and Use It

We use your personal information to:

  • Respond to your enquiry and provide a quote
  • Arrange and carry out a site inspection
  • Schedule, staff and invoice roofing work you engage us for
  • Contact you about a job in progress

We do not use your personal information for unrelated marketing without your consent, and we do not sell it to third parties.

Who We Disclose It To

Quote request form submissions on this website are processed through Make.com, an automation platform we use to route enquiries to our team. Make.com processes this data on our behalf and does not use it for its own purposes.

We may also disclose personal information where required by law — for example, to a regulator, court, or law enforcement body with a valid request.

Beyond this, we do not disclose your personal information to any other third party without your consent.

Website Analytics and Cookies

This website uses Google Analytics (GA4) to understand how visitors use the site — pages viewed, general location and device type, and how visitors arrived at the site. This data is aggregated and is not used to personally identify you. Google Analytics uses cookies to do this; you can control or delete cookies through your browser settings, or opt out of Google Analytics tracking using the Google Analytics Opt-out Browser Add-on. We do not currently run any advertising or remarketing tracking on this site.

Data Storage and Security

Personal information you provide is stored securely and is only accessible to our staff for the purposes described above. We retain enquiry and job records for as long as reasonably necessary for business, accounting and legal purposes, then de-identify or securely delete them.

Access and Correction

Under APPs 12 and 13, you can ask us for access to the personal information we hold about you, and ask us to correct it if it's wrong. To do either, contact us using the details below.

How to Make a Complaint

If you think we've mishandled your personal information, contact us first using the details below so we can address it directly. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to This Policy

We may update this policy from time to time. The date at the top shows when it was last revised.

Contact Us

Adelaide Elite Commercial Roofs 73 Kermode St, North Adelaide SA 5006 Phone: (08) 7726 1534 Email: (PLACEHOLDER — to be added once a dedicated contact address is supplied)